A Citizens’ Report Card on selected Public Health Facilities in Bushenyi and Lira districts « Surveys « Downloads
|Date posted||May 7, 2013|
|Tags||unhco, uganda, health, citizen report card, crc|
Client Satisfaction with Health Services in Uganda:
This Citizens’ Report Card (CRC) provides perceptions of healthcare users on service accessibility, availability and quality at selected health facilities in the districts of Bushenyi and Lira. The CRC was prepared by Uganda National Health Consumers’ Organisation (UNHCO) and Coalition for Health Promotion and Social Development (HEPS) Uganda. It constitutes a key component of a research and advocacy project funded by Transparency and Accountability Program (TAP). The study builds on a previous research undertaken by UNHCO and HEPS in 2011 which employed the Quantitative Service Delivery Survey (QSDS) methodology. The study was titled “Resourcing Health: Assessing the extent to which resources allocated to the health facilities affect access to essential medicines in Uganda.”
Unlike the QSDS, which focused on the service provider perspective, this study was designed to assess the level of client satisfaction with public health services in the districts of Bushenyi and Lira. A qualitative and quantitative research design was adopted for this study, in line with the CRC methodology. The study maintained the QSDS sample of 28 health facilities in Lira district and 23 health facilities in Bushenyi district. Convenient sampling was used to select households in the catchment area of the targeted health facilities, generating a total sample of 510 households (230 in Bushenyi district and 280 in Lira district).