Study on Patient Feedback Mechanisms at Health Facilities in Uganda « Surveys « Downloads

Date postedDecember 2, 2010
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Tagsredress, uganda, health, feedback mechanisms


August 2003

The existence and effectiveness of patient feedback mechanisms is crucial in the quest for patient’s rights. Although it is pertinent in observing all ten patient rights as defined by UNHCO, it is especially important in fulfilling two rights. The right to redress – “Every patient has a right to redress and have their grievance addressed by health institutions”. The right to participation and representation – “Patients have the right to be represented in matters of planning and management of the affairs of their own health care as individuals and through chosen representatives”.

In order to determine if these rights are being observed at health facilities in Uganda, UNHCO has carried out a study regarding the existence and effectiveness of feedback mechanisms at health facilities. Kampala, Luweero and Bushenyi Districts were chosen as sample sites.

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